FAQ
We currently ship to the following countries:
- United States of America
- United Kingdom
- Australia
- Germany
If you are not located in the above destinations, feel free to contact us and we will do our best to deliver your desired product(s) to your location.
Your 100% satisfaction is important for us. We offer a 30-days Return Policy:
- We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- To be eligible for a return, you must have proof of damaged product upon delivery. It must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- You’ll also need the receipt or proof of purchase. To start a return, you can contact us at help.outdecor@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Simply add as many items as you wish to your shopping cart while browsing our store. Each product has a quantity discount table in which the pricing per unit is discounted depending on the quantity purchased as per the table. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 4 weeks.
Our support team is always happy to guide you at any step!
If you want to cancel your order, contact our support team at help.outdecor@gmail.com for help. Most of the times, we are able to cancel orders but sometimes it is not possible depending on the time passed since ordering and shipment process.